Frequently Asked Questions

We deliver across Europe. Overseas territories are not currently served. For any international delivery requests outside Europe, please contact us directly at RYULYS@outlook.com and we will do our best to find a solution.

Two options depending on your needs. Standard delivery takes between 8 and 15 working days. Express delivery is available to receive your package in 4 to 8 working days.

Standard delivery is free on all orders, with no minimum purchase. Express delivery is chargeable — the price is calculated automatically based on the weight of your package at checkout.

Yes. You have 14 days after receipt to return your item, provided it is in its original, unused condition and in its packaging. Return shipping costs are at your expense. The refund is made within 5 to 7 working days.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package directly via the link provided in this email or by logging into your customer account on our store.

Accessories are shipped separately from the knives to avoid any risk of damage during transport. You will therefore receive two distinct packages, each with its own tracking number.

Our handles are made of stabilized burl wood with amber tones and resin. Stabilized burl wood is a natural wood impregnated with resin under high pressure — resistant to moisture, durable over time, with a unique visual rendering on each knife.

It depends on your primary use. The Gyuto is the most versatile — ideal if you only want one knife. The Santoku is perfect for everyday vegetables and meats. The Nakiri is designed exclusively for vegetables. The Kiritsuke is suitable for experienced chefs. The Pankiri is dedicated to bread. The Petty is used for small precision tasks.

Yes. Our knives are designed for all skill levels. If you're a beginner, the Gyuto or Santoku are the most intuitive models for everyday use.

Wash your knife by hand with warm water and mild soap, then dry it immediately. Dishwashers are absolutely forbidden — heat and chemicals will damage the steel and ruin the wood and resin handle. Sharpen it regularly with a sharpening stone to maintain optimal sharpness.

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal. All transactions are secure and encrypted.

Installment payment is not yet available on our store. If you have a specific question about this, please contact us at RYULYS@outlook.com.

Take a photo of the package and the damaged product, then send it to RYULYS@outlook.com within 48 hours of receipt. We will analyze the situation and send you a replacement at no additional cost.

Yes, for any professional or bulk order, please contact us at RYULYS@outlook.com with your needs and we will get back to you with a suitable offer.